Workspaces & Teams

Workspaces are the top-level organizational unit in IonHour. Everything — checks, projects, incidents, status pages, alert channels — belongs to a workspace. Each workspace has its own team, plan, and settings.

Creating a Workspace

1. Click Create Workspace from the workspace switcher or the workspaces page.
2. Enter a name for the workspace.
3. Optionally invite team members by email during creation.

You automatically become the Owner of workspaces you create.

Roles and Permissions

Every workspace member has a role that determines what they can do.

Role	Access
Owner	Full control. Can delete the workspace, transfer ownership, and manage all members.
Admin	Can manage settings, team members (Member/Viewer only), and all operational features. Cannot modify other Admins or the Owner.
Member	Can create and manage checks, view incidents, and use all monitoring features. Cannot manage team or workspace settings.
Viewer	Read-only access. Can view checks, incidents, and dashboards but cannot make changes.

Role Hierarchy

Admins can only change the role of Members and Viewers — they cannot modify other Admins or the Owner. Only the Owner can promote someone to Admin or demote an Admin.

The Owner role cannot be removed. To change the Owner, use the ownership transfer feature.

Inviting Team Members

Sending Invitations

1. Navigate to Settings > Workspace.
2. Scroll to the Team section.
3. Enter one or more email addresses.
4. Select the role to assign (defaults to Member).
5. Click Invite.

Each invitee receives an email with a link to accept the invitation. Invitations expire after 7 days.

Invitation Lifecycle

Status	Meaning
Pending	Invitation sent, waiting for response
Accepted	User accepted and joined the workspace
Rejected	User explicitly declined
Canceled	An Owner or Admin revoked the invitation
Expired	7 days passed without a response

You can resend a pending invitation (generates a new token and resets the expiry) or cancel it entirely.

Accepting an Invitation

When a user clicks the invitation link:

1. If they already have a IonHour account, they're prompted to accept or reject.
2. If they don't have an account, they'll create one first, then accept.
3. On acceptance, they're added to the workspace with the assigned role and redirected to the workspace dashboard.

If the invitation email doesn't match the signed-in account, the user is prompted to sign in with the correct account.

Managing Members

Changing Roles

1. Go to Settings > Workspace > Team.
2. Find the member in the list.
3. Select a new role from the dropdown.

Role changes take effect immediately. Remember: Admins can only change Members and Viewers. Only the Owner can change Admin roles.

Removing Members

1. Go to Settings > Workspace > Team.
2. Click the remove action on the member you want to remove.

Removed members immediately lose access to the workspace. Their historical activity (created checks, incidents, notes) is preserved.

Transferring Ownership

The Owner can transfer workspace ownership to any existing member.

1. Go to Settings > Workspace > Danger Zone.
2. Click Transfer Ownership.
3. Select the new owner from the member list.
4. Confirm the transfer.

The transfer:

• Promotes the selected member to Owner.
• Demotes the current Owner to Admin.
• Is immediate and irreversible (without another transfer).

Deleting a Workspace

Only the Owner can delete a workspace.

1. Go to Settings > Workspace > Danger Zone.
2. Click Delete Workspace.
3. Confirm the deletion.

Deleting a workspace permanently removes all associated data: projects, checks, incidents, status pages, alert channels, and team memberships. This action cannot be undone.

Workspace Settings

General Settings

Setting	Description
Name	The workspace display name (Owner and Admin can edit)
Plan	Current subscription plan (Free, Pro, Business)
Dependency Impact Alerts	Enable or disable dependency impact propagation for the workspace

Feature Availability by Plan

Some features are gated by workspace plan:

Feature	Free	Pro	Business
Team members	1	Multiple	Multiple
Dependency impact alerts	Limited	Full	Full
Check limits	Basic	Higher	Highest
Outbound check limits	Limited	More	Most

Workspace-Scoped Data

All data in IonHour is workspace-scoped. When you switch workspaces, you see a completely separate set of:

• Projects and checks
• Incidents
• Status pages
• Alert channels
• Dependencies
• Deployments

This multi-tenant model ensures complete isolation between workspaces. A user can be a member of multiple workspaces with different roles in each.

User Profile Settings

Some settings apply to your user account across all workspaces:

Setting	Description
Timezone	Used for all date/time displays
Date format	How dates are formatted in the UI
Time format	12-hour or 24-hour time
Email notifications	Global toggle for email alerts

These are configured in Settings > Profile.

Best Practices

• Use the principle of least privilege. Assign Viewer roles to stakeholders who need visibility but shouldn't modify monitoring. Use Member for engineers who create and manage checks. Reserve Admin for team leads.
• Create separate workspaces for separate concerns. If you have completely independent products or teams that don't share infrastructure, separate workspaces provide cleaner isolation.
• Don't share a single workspace across unrelated teams. Workspace-level settings (alert channels, plans, dependency toggles) apply to everyone. Teams with different alerting needs should have their own workspaces.
• Transfer ownership before the Owner leaves. If the Owner leaves your organization, you'll need Anthropic support to recover the workspace. Transfer ownership proactively.