Account Settings
Manage your personal profile, notification preferences, appearance, and security — separate from any one workspace.
Account Settings covers everything that belongs to you as a person, not to any single workspace. Your name, your notification preferences, your password — these follow you no matter which workspace you switch into.
If you're looking for settings that apply to your whole team instead — billing, members, API tokens — see Workspace Settings.
Where to find it
Open the account menu at the bottom of the sidebar (on mobile, it's in the bottom navigation bar instead) and choose Account. It opens as a page with four tabs down the side: Profile, Notifications, Preferences, and Security.
Profile
The Profile tab holds your identity — how you show up across Ionhour.
- Avatar — click your profile photo to upload a new one (PNG, JPEG, or WebP, under 512 KB).
- First name and last name — edit either field, then click Save Changes. Discard reverts to the last saved values.
- Email address — shown read-only with a verified badge. Depending on your account setup, you may see a Change link next to it to update the email you sign in with.
- Workspaces — a list of every workspace you belong to, with your role in each (Owner, Admin, Member, or Viewer) and its plan. Click the arrow next to any workspace to switch into it.
Update your name
- Open Account Settings > Profile.
- Edit the First name and/or Last name field.
- Click Save Changes.
Change your avatar
- Click your profile photo at the top of the Profile tab.
- Choose an image file (PNG, JPEG, or WebP, under 512 KB).
- It uploads and updates immediately — no separate save step.
Notifications
The Notifications tab controls how and how often you personally want to hear from Ionhour — separate from which alert channels a workspace has set up.
- Contact Methods — add and verify the email address and phone number Ionhour uses to reach you when you're on-call. Each new contact method is confirmed with a 6-digit code sent by email or SMS before it's marked verified. You can reuse your login email with one click, or update/remove a verified method at any time.
- Notification Channels — three toggles for how alerts reach you:
- Email — alert and incident notifications.
- Phone & SMS — on-call escalation alerts.
- Push — mobile push alerts. If you haven't installed the Failsignal mobile app yet, expanding this row prompts you to install it before push notifications can reach you (available on the App Store and Google Play). Once installed, use this row to set Quiet Hours (a time window during which push notifications are suppressed, with an option to still let critical DOWN alerts through) and a sound profile for iOS.
- Alert Channel Membership — for your currently selected workspace, a list of the alert channels you've been added to. Toggle any channel off to stop receiving alerts from it without leaving the channel entirely.
Add and verify a contact method
- Open Account Settings > Notifications.
- Under Contact Methods, enter your email address or phone number.
- Click Save. If it isn't already verified, Ionhour sends a 6-digit code.
- Enter the code in the verification dialog and click Verify.
Set up Quiet Hours for push
- Under Notification Channels, expand the Push row.
- Turn on Enable quiet hours and set a start and end time.
- Optionally keep Allow critical alerts on so DOWN alerts still reach you after 30 minutes, even during quiet hours.
No verified contact method
If you haven't verified an email address or phone number, you won't receive alert notifications at all — even if you're on an on-call schedule. Add and verify at least one method here.
Preferences
The Preferences tab covers how Ionhour looks and reads time for you, across every workspace.
- Timezone — used to display timestamps throughout the dashboard.
- Date format — choose between
MM/DD/YYYY,DD/MM/YYYY, orYYYY-MM-DD. - Time format — 12-hour or 24-hour.
- Theme — Light, Dark, or Auto (follows your system setting).
Set your timezone and formats
- Open Account Settings > Preferences.
- Choose your Timezone, Date format, and Time format.
- Click Save Changes.
Switch theme
- Under Appearance, click Light, Dark, or Auto.
- The change applies immediately — there's no separate save step.
Security
The Security tab is where you manage how you sign in and keep your account safe.
- Change Password — enter your current password, then a new one twice. A strength meter and a checklist (8+ characters, mixed case, a number, a special character) show as you type. Changing your password signs you out; you'll need to log back in with the new password.
- Active Sessions — every device currently signed in, with its browser/OS, IP address, and last-accessed time. Log out an individual session, or use Log out all to end every session except the one you're using right now.
- Linked Accounts — if your account supports signing in with Google, GitHub, or Apple, connect or disconnect those providers here. Disconnecting your only sign-in method can lock you out, so Ionhour warns you before confirming.
- Two-Factor Authentication — coming soon. This section is visible today but not yet active.
- Danger Zone — permanently delete your account. This requires typing your account email to confirm, and it also deletes any single-member workspace you own outright, along with its checks, incidents, and alert history. There's no undo.
Change your password
- Open Account Settings > Security.
- Enter your Current Password.
- Enter and confirm a New Password that meets the strength checklist.
- Click Save Changes. You'll be signed out and need to log back in with the new password.
Log out another device
- Under Active Sessions, find the device you no longer trust.
- Click Log out next to it — or Log out all to end every session but this one.
Deleting your account is permanent
Deleting your account removes all your data — checks, incidents, and alerts — and deletes any single-member workspace you own. Only do this if you're certain; there's no way to recover it afterward.
Looking for personal API keys?
API tokens are managed per workspace, not per account. See Workspace Settings to generate or revoke tokens for a workspace.