Teams
Group workspace members into named teams so you can assign a whole group to schedules and escalations.
A team is a named group of workspace members — "Backend", "SRE", "On-Call Rotation A", whatever matches how your organization is structured. Once a team exists, you can assign it as a single target when you build schedules and escalation policies, instead of picking people one at a time.
Teams live at On-Call > Teams in the side menu.
The teams list
Every team you've created shows up in a list with its name, description, a stack of member avatars, and when it was created. On smaller screens the same information appears as a stack of cards instead of a table.
You can search teams by name, sort by name or creation date, and page through results if you have a lot of teams.
Hover over a member's avatar to see their name. If a team has more members than fit in the stack, the overflow count is also hoverable to see who else is included.
Don't see a Create Team button?
Creating, editing, and deleting teams requires permission in this workspace. If the button is missing, ask a workspace owner or admin to make the change or grant you access.
Creating a team
If this is your first team, the Teams page greets you with a short explainer and an inline quick-start form — just fill it in and go. After that, use the Create Team button in the top right of the page.
Either way, the same three pieces of information are all you need:
Open the create form
Click Create Team. A form opens asking for a name, an optional description, and the members to include.
Name the team
Give it a short, recognizable name — something that matches a service, squad, or on-call rotation (e.g. "Platform Engineering", "SRE On-Call"). A description is optional but useful if the name alone doesn't explain what the team owns.
Select members
Use the member picker to check off which workspace members belong to this team. You can search the list by name if your workspace has a lot of members. Select as many or as few as you need — you can always come back and change this later.
Save
Click Create Team (or Save if you're editing) to finish. The new team appears immediately in the teams list.
Editing a team
Click anywhere on a team's row (or choose Edit from its row menu) to reopen the same form, pre-filled with its current name, description, and members.
To change who's on the team, check or uncheck members in the picker and save — additions and removals are applied together when you click Save. There's no separate screen for managing membership; it's all done through this one form.
Deleting a team
Open the row menu for a team and choose Delete team. You'll be asked to confirm before anything happens.
Deleting a team cannot be undone
Removing a team doesn't remove the people in it from your workspace — only the group itself. If the team is currently assigned as a target anywhere (a schedule or an escalation step, for example), double-check those assignments before deleting it so you don't leave a step in your escalation chain pointing at nothing.
Why use teams instead of individual people
Teams exist to save you from re-picking the same group of people every time you configure something. Once a team is set up:
- Schedules can rotate coverage among a team's members instead of a hand-picked list.
- Escalation policies can notify an entire team at once as an escalation step — useful for a "notify everyone if the primary responder doesn't acknowledge in time" step.
Update the team's membership in one place, and every schedule or escalation policy that references it picks up the change automatically.